Refund & Cancellation Policy

1. Instant access, limited refunds

Your plan gives you immediate access to the full prompt library, and prompts cannot be "returned" once viewed or copied. For that reason, payments are generally non-refundable after access has been activated.

2. When we do refund

We refund the full amount in these cases:

• You were charged more than once for the same plan.
• You paid, but access was not activated and we could not fix it within 48 hours of your first message to support.
• The charge was not authorised by you, and you report it within 7 days.

3. How to request a refund

Email support@dh-studio.tech from the address on your account within 7 days of the charge. Include the payment time, amount and a short description of the problem.

Approved refunds are returned to the original payment method (the same bank account for VietQR, the same card for card payments) and usually arrive within 5–10 business days, depending on your bank.

4. Cancellation and plan expiry

Every plan (1, 3 or 12 months) is a one-time, prepaid purchase. It does not renew automatically, so there is nothing to cancel and you will not be charged again unless you buy another plan.

Access continues until the end of the period you paid for, then the library locks again. Unused time is not refunded or prorated.

5. Billing questions

Anything unclear about a charge? Write to support@dh-studio.tech or use the Contact page and we will look into it.